SERIAE is a powerful B2B auction platform based in Japan. We have a global reach, allowing overseas buyers the opportunity to participate in our auctions and purchase the finest luxury designer goods at wholesale pricing.

We have 2 auction systems. SLA (SERIAE LIVE AUCTION) and SBA (SERIAE BIDDING AUCTION)

Yes - you can register and participate.

Go to www.seriae.com and please fill out our online registration form to open an account.

Yes - We accept wire transfers to both our Japanese and U.S. bank accounts. We also accept credit cards. *Credit card payments must be pre-approved by providing required information upon registration found on our online registration form.

You can only return the item if there is a defect that was not identified in the condition description and/or images, or if the item is found to be not authentic.

SERIAE can not cancel a bid for you. However, you as the bidder can cancel an item by paying a cancellation fee.

If the item greatly differs from the description, the item price will be subject to negotiation.

In the case of an item whose authenticity is questionable, please contact us immediately for details.

The following day, after your payment is confirmed, your order will start to be processed. All inventory will ship from our warehouse located within the U.S. Shipping time is approximately 1 week.

Currently not Available.

1. Return Eligibility:

   Items must be returned within 30 days of the purchase date.
   Items must be in their original condition, and with all original packaging and tags.

2. Return Process:

   To initiate a return, contact our customer service team via the Product Inquiry page with your order number and reason for the return.
   We will provide you with instructions on how to return your item(s).

3. Shipping Costs:

   Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
   If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds:

   Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges:

   We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at Product Inquiry.

6. Late or Missing Refunds:

   If you haven’t received a refund yet, first check your bank account again.
   Then contact your credit card company; it may take some time before your refund is officially posted.
   If you’ve done all of this and you still have not received your refund, please contact us at Product Inquiry.

7. Contact Information:

   For any questions regarding returns or refunds, please contact us at Product Inquiry.